Email trouble
Toe-curling moment of the week comes from security awareness outfit, KnowBe4, which managed to break one of the basic rules of using email. In an attempt to find new business, one of its sales people sent an email to people who had attended a trade show. The problem; he forgot to use BCC and so shared everyone's email address. The Register reports that KnowBe4 explained the employee was new and hadn't started his training. Not surprisingly, the prospective leads were unimpressed and it's safe to say new business is unlikely to result from the episode. Email mistakes consistently top the list of reasons for data breaches and most of us will have experienced (or committed) them. Awareness training does help, and KnowBe4's experience demonstrates why it needs to be completed as soon as an employee joins an organisation. But there are also technical solutions that make common mistakes less likely; for example, most services support rules that limit the maximum number of external recipients.